Privacy Policy
At Healthilyze, we recognize that privacy is extremely important, especially when it comes to healthcare and patient information. This Privacy Policy applies to all products and services provided by us. By using our website, software, or services, you agree to the practices described in this policy.
Collection of Information
We may collect various types of information from you when you:
- Register with Healthilyze or subscribe to our services.
- Use our lab management software or visit our website.
- Communicate with us through messages, emails, or support channels.
The information collected may include personal details such as your name, contact information, lab details, billing information, and login credentials, as well as sensitive patient data entered into the software for laboratory testing purposes.
We may also automatically collect technical data such as:
- IP addresses
- Device and browser details
- Cookies and usage logs
- Pages and features accessed within our services
Cookies may be used to improve user experience, store preferences, and track usage trends.
All information collected resides on secure servers deployed at multiple datacenters, either owned and operated by us or by our trusted partners.
Use of Information
We use and process the collected information strictly for purposes related to providing and improving our services, including:
- Communicating with you about services, updates, and support.
- Simplifying usage (e.g., eliminating repeated data entry).
- Generating and delivering lab reports to patients.
- Protecting the security and functionality of our software.
- Conducting audits, research, and analysis to improve services.
- Preventing fraud, misuse, or unauthorized access.
- Complying with applicable laws and regulations.
- Developing new features and services.
No-Spam Policy
We follow a strict No-Spam Policy. Any data you provide will not be used to send unsolicited messages or sold to third parties.
Choices for Personal Information
- You may choose not to provide certain information, but doing so may limit your ability to access or use specific features of our software.
- Most browsers allow you to control cookies. Disabling cookies may affect the functionality of certain services.
- We will always seek your consent before using your information in a way not covered by this Privacy Policy.
Information Sharing
We do not sell or share personal information with third parties, except in the following cases:
- With your consent.
- With our affiliates, subsidiaries, or trusted service providers who process information on our behalf under strict confidentiality.
- When we believe, in good faith, that disclosure is necessary to:
- Comply with legal requirements or government requests.
- Enforce our Terms & Conditions.
- Detect, prevent, or address fraud, security, or technical issues.
- Protect the rights, property, or safety of Healthilyze, our users, or the public.
- Sharing aggregated, non-personal data (e.g., usage statistics) that does not identify any individual.
Information Security
We employ strict security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. These include:
- Encryption and secure transmission of sensitive data.
- Access restrictions, allowing only authorized staff to handle sensitive information.
- Regular monitoring and audits of our infrastructure.
All employees, contractors, and agents with access to personal information are bound by confidentiality obligations. Breach of these obligations can result in disciplinary action, including termination and legal consequences.
Accessing and Updating Information
We make good faith efforts to provide you with access to your personal information and allow you to correct inaccuracies where possible. For patient data, access is controlled strictly by the healthcare provider (the lab), not Healthilyze directly.
Changes to this Privacy Policy
Healthilyze reserves the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services after updates will constitute acceptance of the revised policy.